Frequently asked questions

Browse the collection on our homepage, choose a building and apartment, and book directly through the listing. All reservations are handled securely — no third-party fees.

Most apartments have a two-night minimum. Some buildings require longer stays over weekends, bank holidays or high-demand dates — the calendar will show the minimum when you select your dates.

Check-in is from 3pm. Check-out is by 10am in London and by 11am in Abu Dhabi. You'll receive detailed arrival instructions and a personal contact 24 hours before your stay. Self check-in is available at every apartment.

Yes — a member of our team is on call 24/7. You'll have a direct number for anything from restaurant recommendations to a spare set of keys.

Every apartment is professionally cleaned and reset by our own team between guests, with fresh linen, towels and premium toiletries provided as standard.

Cancellation terms depend on the rate and the length of your stay. The terms that apply to your booking are set out in your booking confirmation, which we email to you when we confirm your reservation. If you need to cancel or change a booking, email us as soon as possible — notice periods run from the date we acknowledge your email.

Some of our apartments are pet-friendly on request, subject to an additional cleaning fee. Please contact us before booking to confirm availability.

Parking varies by building. Where private or allocated parking is available it is noted on the apartment listing; otherwise we're happy to advise on nearby car parks.

Yes — several of our buildings have multiple apartments that can be booked together for families, groups or corporate stays. Get in touch and we'll arrange it for you.

We accept all major credit and debit cards. Payment is taken in full at the time of booking, and your reservation is confirmed once payment has been received.