Help
Frequently asked questions
Everything you need to know before, during and after your stay. Can't find what you're looking for? Get in touch.
How do I book an apartment?+
Browse the collection on our homepage, choose a building and apartment, and book directly through the listing. All reservations are handled securely — no third-party fees.
What is the minimum stay?+
Most apartments have a two-night minimum. Some buildings require longer stays over weekends, bank holidays or high-demand dates — the calendar will show the minimum when you select your dates.
How does check-in and check-out work?+
Check-in is from 3pm and check-out is by 11am. You'll receive detailed arrival instructions and a personal contact 24 hours before your stay. Self check-in is available at every apartment.
Is there someone I can contact during my stay?+
Yes — a member of our team is on call 24/7. You'll have a direct number for anything from restaurant recommendations to a spare set of keys.
Are the apartments cleaned between stays?+
Every apartment is professionally cleaned and reset by our own team between guests, with fresh linen, towels and premium toiletries provided as standard.
What is your cancellation policy?+
Cancellation terms depend on the rate you book. Flexible rates allow free cancellation up to 7 days before arrival; non-refundable rates are discounted but cannot be changed. The exact policy is shown at checkout.
Do you accept pets?+
Some of our apartments are pet-friendly on request, subject to an additional cleaning fee. Please contact us before booking to confirm availability.
Is parking available?+
Parking varies by building. Where private or allocated parking is available it is noted on the apartment listing; otherwise we're happy to advise on nearby car parks.
Can I book for a large group or multiple apartments?+
Yes — several of our buildings have multiple apartments that can be booked together for families, groups or corporate stays. Get in touch and we'll arrange it for you.
How do I pay, and is my card charged straight away?+
We accept all major credit and debit cards. Payment is taken at the time of booking for non-refundable rates, or closer to arrival for flexible rates.