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Reservations Agent / Client Support (English & Mandarin)
Location: Abu Dhabi, UAE (office-based) | Full-time | Salary: AED 5,000 – 7,000 per month, inclusive of all benefits
Urban Chic runs design-led serviced apartments in London and Abu Dhabi. We're looking for a Reservations Agent who speaks fluent English and Mandarin to join our Abu Dhabi office.
Key responsibilities
- Manage inbound and outbound reservation requests across all channels (OTAs, direct, corporate, WhatsApp, email, phone).
- Give timely, courteous support to guests and clients, answering enquiries and resolving issues.
- Keep accurate records of bookings, cancellations and client communications.
- Work with the operations team so every stay runs smoothly.
- Handle Mandarin-speaking guests and clients, and help with other languages where needed.
Essential
- Fluent English, spoken and written.
- Fluent Mandarin, spoken and written.
- Prior experience in reservations, hospitality or client support.
- Strong interpersonal and customer-service skills.
- Comfortable in a fast-paced office in Abu Dhabi.
Desirable
- Additional languages.
- Experience with international or multilingual guests.
- Background in hospitality, holiday homes or travel services.
Salary
- AED 5,000 – 7,000 per month, inclusive of all benefits.
How to apply
Send your CV and a short cover letter on your language proficiency and relevant experience to mail@my-urbanchic.com with the subject line "Reservations Agent (Mandarin) – Abu Dhabi".
Apply now