FAQ's

Why a serviced apartment?

Serviced apartments offer a home away from home, better value for money than a hotel, the ability to cook in our fully equipped kitchens whilst enjoying the housekeeping and assistance you would relate to a hotel.

 

What time can I check in/out?

Our standard check in time is 2pm and check out is by 11am. Sometimes we are able to make exceptions in special cases where possible so do contact us for availability.

 

Can I check in/out later/earlier?

This can normally be arranged with an extra charge (varies depending on property type) – please contact us for more information.

 

Can I leave my luggage before/after check in/out?

Some of our buildings have luggage storage facilities and some do not. Please ask a member of staff to confirm if this is possible.

 

What’s the difference between “Standard Rate” and “Non-refundable” bookings?

 Standard Rate

10% of the booking value is taken at the time of booking which is not refundable should the guest cancel.

The booking can be cancelled up to 14 days before arrival with no extra charge.

If cancelled after 14 days before arrival, the full price of the reservation is charged.

 Non-refundable

The full cost of the reservation is charged at the time of booking and is not refundable at any time.

 

What happens if I need to contact you out of hours?

We operate a 24 hour support line (07799714870) so someone is always on hand to assist you.

 

How do I check in?

Some of our buildings operate a self-check in system where you will be given a code to retrieve the key yourself.

For the buildings that do not offer self-check in, we will send someone to meet you and hand you the key. Please ensure you call 30 mins before you arrive so the arrangements can be made without keeping you waiting.

 

Do you clean the apartments?

For bookings less than a week – Extra cleaning and additional charge (please enquire).

For bookings more than a week – Free cleaning half way through your stay (linen change every seven days).

Additional cleaning can be arranged at an extra cost - please enquire based on apartment type.

 

What’s the minimum/maximum length of stay?

We offer stays from one night upwards.

 

Do you provided linen & towels?

Yes – we provide all the linen and towels you would need as well as some toiletries.

 

Do you allow parties/gatherings?

No – under no circumstances are either allowed.

 

Do you allow pets?

No – sorry.

 

Do you have Wi-Fi?

Yes – all of our properties have free Wi-Fi. We always opt for the fastest connection available in that particular area.

 

Do you offer corporate rates?

Yes, we do. Please contact our reservations department for more information – 020 7935 1096 – reservations@my-urbanchic.com